Frequently Asked Questions

The photo is the visual reference that helps us create a more personal storybook preview. It guides the child hero illustrations while you still get to review the preview before the book goes to print.

A clear, front-facing photo with good lighting works best. School photos are a strong choice, and a quick phone snapshot can also work well. Make sure the face is clearly visible and well-lit so the illustration system has better reference guidance.

Yes. After you upload your child's photo and details, you'll see a personalized preview of the front cover. This gives you a first look before the full book is created. If the cover is not a fit, you can regenerate it up to 2 times at no extra cost or contact us before print production begins.

Each premium 30-page hardcover book is $49.99 with free standard shipping. This includes a unique story with custom illustrations guided by your child photo. The book is 8x11 inches, professionally printed on high-quality paper.

Yes! After you create your book, you can add professional audio narration for $9.99. This brings the story to life with a high-quality voice performance that your child can listen to again and again. You can also order additional books at $32.97 each.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processing. Your payment information is encrypted and never stored on our servers.

No! There are no hidden fees, no subscriptions, and no recurring charges. You pay once and receive your beautiful personalized book. That's it. If you want another book in the future, you can order one anytime.

Yes! When you order your first book, you can add additional books at checkout at a discount. This is perfect for siblings, cousins, or gift-giving. Each book will have a completely unique story.

Absolutely! We keep your book design on file for one year. You'll receive a magic link that lets you reorder your book anytime. This is perfect for grandparents, gifts, or if you need a replacement. The price is the same as an additional book ($32.97).

We offer multiple magical adventure themes including dragon quests, space exploration, underwater adventures, fairy tale kingdoms, and more. Each theme creates a completely unique story with your child as the hero, along with a lovable sidekick companion who joins them on every adventure.

Our books are designed for children ages 2-10. The stories are crafted to be engaging and age-appropriate, with language and themes that resonate with young readers. The illustrations and storytelling style adapt to create a warm, personalized reading experience.

Absolutely! You can include a heartfelt dedication message that will be printed inside the book. This is perfect for birthdays, holidays, or just because. It's a wonderful way to add a personal touch that makes the gift even more special.

After you submit your child's photo and details, you'll usually see your personalized cover preview within minutes. Once you complete your order, the full book moves into creation and quality review before it is sent to print.

Once your order is submitted and the book goes into production, we cannot make changes to the story or illustrations. That's why we show you a cover preview first! If you spot something you'd like to change, reach out through our contact page within 24 hours and we'll do our best to help.

Free standard shipping takes 7-10 business days from the time your book goes to print. You'll receive a shipping notification email with tracking information once your book ships. Your book is printed by Gelato, a trusted print-on-demand partner.

Currently, we ship within the United States only. We are working on adding international shipping in the future. If you are outside the US and interested in ordering, please reach out through our contact page and we will notify you when international shipping becomes available.

Yes, but only before your book goes to print. Once it's sent to our printing partner, we cannot modify the shipping address. If you need to change your address, contact us immediately through our contact page and we'll update it if possible.

We're so sorry if that happens! Reach out through our contact page with photos of the damage and we'll send you a replacement book at no charge. Your satisfaction is our top priority.

Your child's photos are used to create and review your personalized book. We do not sell photos or use them for unrelated marketing. Original child photos are deleted 30 days after order completion; generated illustrations and final print files may be retained for a limited production and support window as described in our privacy policy.

We understand your concern! StorytimeHero uses secure payment processing through Stripe, and you can review our privacy policy and terms of service for complete transparency. Plus, you see a preview of your book before we print it.

If the cover preview is not a fit, contact us before print production begins and we'll help with revisions or cancellation under our refund policy. Once the book is printed and shipped, refunds are available for damaged or defective books; in those cases, we'll send a replacement at no charge.

After your Etsy purchase, you'll receive a magic link via email (check your spam folder if you don't see it). Click the link to upload your child's photo, choose an adventure theme, and enter personalization details. You'll then see a preview of your book cover. The entire process takes just a few minutes!

Once your book is printed and ships, you'll receive a shipping notification email with tracking information. You can also check your Etsy order page for updates. If you have any questions, reach out through our contact page and we'll help you track down your order.

The same refund policy applies. If the cover preview is not a fit, contact us before print production begins so we can help with revisions or cancellation. Once the book is printed and shipped, refunds are available for damaged or defective books, and Etsy's standard purchase protection also applies to your order.