Frequently Asked Questions

The photo is the secret ingredient that makes your book truly magical. Our system uses it to create custom illustrations featuring your child as the hero in every scene. Without it, we cannot create your personalized storybook.

A clear, front-facing photo with good lighting works best. School photos are perfect, but even a quick snap from your phone camera works great. Make sure the face is clearly visible and well-lit. The better the photo quality, the more stunning the illustrations will be.

Yes! After you upload your child's photo and details, you'll see a personalized preview of the front cover. This gives you a glimpse of the magic before the full book is created. If you're not happy with the cover, you can regenerate it up to 2 times at no extra cost. And if you still don't love it, we offer a full refund with no questions asked.

Each premium 30-page hardcover book is $39.99 with free standard shipping. This includes a completely unique story with custom illustrations featuring your child on every page. The book is 8x11 inches, professionally printed on high-quality paper.

Yes! After you create your book, you can add professional audio narration for $9.99. This brings the story to life with a high-quality voice performance that your child can listen to again and again. You can also order additional books at a 20% discount ($32.97 each).

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processing. Your payment information is encrypted and never stored on our servers.

No! There are no hidden fees, no subscriptions, and no recurring charges. You pay once and receive your beautiful personalized book. That's it. If you want another book in the future, you can order one anytime.

Yes! When you order your first book, you can add additional books at checkout at a discount. This is perfect for siblings, cousins, or gift-giving. Each book will have a completely unique story.

Absolutely! We keep your book design on file for one year. You'll receive a magic link that lets you reorder your book anytime. This is perfect for grandparents, gifts, or if you need a replacement. The price is the same as an additional book ($32.97).

We offer multiple magical adventure themes including dragon quests, space exploration, underwater adventures, fairy tale kingdoms, and more. Each theme creates a completely unique story with your child as the hero, along with a lovable sidekick companion who joins them on every adventure.

Our books are designed for children ages 2-10. The stories are crafted to be engaging and age-appropriate, with language and themes that resonate with young readers. The illustrations and storytelling style adapt to create the perfect experience for your child.

Absolutely! You can include a heartfelt dedication message that will be printed inside the book. This is perfect for birthdays, holidays, or just because. It's a wonderful way to add a personal touch that makes the gift even more special.

The magic happens fast! After you submit your child's photo and details, you'll see your personalized cover preview within minutes. Once you complete your order, the full book is created and sent to print within 24-48 hours.

Once your order is submitted and the book goes into production, we cannot make changes to the story or illustrations. That's why we show you a cover preview first! If you spot something you'd like to change, reach out through our contact page within 24 hours and we'll do our best to help.

Free standard shipping takes 7-10 business days from the time your book goes to print. You'll receive a shipping notification email with tracking information once your book ships. Your book is printed by Gelato, a trusted print-on-demand partner.

Currently, we ship within the United States only. We are working on adding international shipping in the future. If you are outside the US and interested in ordering, please reach out through our contact page and we will notify you when international shipping becomes available.

Yes, but only before your book goes to print. Once it's sent to our printing partner, we cannot modify the shipping address. If you need to change your address, contact us immediately through our contact page and we'll update it if possible.

We're so sorry if that happens! Reach out through our contact page with photos of the damage and we'll send you a replacement book at no charge. Your satisfaction is our top priority.

Absolutely. Your child's photos are encrypted and used only to create your personalized book. We never share, sell, or use your photos for any other purpose. Photos are automatically deleted from our servers 90 days after your order is completed, though your book design is kept so you can easily reorder. Your privacy and your child's safety are our highest priorities.

We understand your concern! StorytimeHero is a registered business with secure payment processing through Stripe. We have hundreds of happy customers and real reviews. You can also view our privacy policy and terms of service for complete transparency. Plus, you see a preview of your book before we print it.

If you don't love your cover preview, we offer an immediate full refund with no questions asked. Once the book is printed and shipped, we cannot offer refunds unless the book arrives damaged or defective. In that case, we'll send a replacement at no charge.

After your Etsy purchase, you'll receive a magic link via email (check your spam folder if you don't see it). Click the link to upload your child's photo, choose an adventure theme, and enter personalization details. You'll then see a preview of your book cover. The entire process takes just a few minutes!

Once your book is printed and ships, you'll receive a shipping notification email with tracking information. You can also check your Etsy order page for updates. If you have any questions, reach out through our contact page and we'll help you track down your order.

The same refund policy applies! If you don't love your cover preview, contact us immediately for a full refund. Once the book is printed and shipped, refunds are available only for damaged or defective books (we'll send a replacement instead). Etsy's standard purchase protection also applies to your order.